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Home Help

Frequently Asked Questions

What's Included In A Standard Service?

That is your choice! Lawn.com.au offers a broad range of services on top of our general lawn mowing and gardening service. A regular booking is a mowing of your yard and then the edging with a whipper snipper.

Who Will Come To My Place?

Lawn.com.au has a large number of teams and professionals we utilise to provide services. All our teams are fully trained, have a current police check and are fully insured. Based on the time and date of your request, we work to assign the best professional available. If you jump on a recurring service, then we will do our absolute best to ensure that you have the same team every time. This means you know what to expect each time Lawn.com.au arrives.

Do I Have To Be Home When The Team Is There?

Not at all. If we require keyed gate access, you can just leave us a key to gain entry and we will take it from there. You can do your own thing while we take care of the lawn mowing and gardening for you.

How Does Payment Work?

Here at Lawn.com.au we use the world’s most trusted transaction provider in Stripe to handle all payment for all of our jobs. We are credit card only and the night before your service your card will be put on hold. The night after the service your card will then be charged for the service.
If there are any changes to the price due to extra work – you will always be contacted first to confirm before work is done. And if after the service there are any issues at all – call, text or email us before 5:00pm and we will not charge your card until your lawn is serviced as expected.

Can I Skip Or Reschedule Bookings?
You can reschedule or cancel any booking for free up until 24 hours in advance of the scheduled day. This ensures that we can keep our teams schedules as full as possible and is a crucial part of keeping our service the reliable one that households everywhere can trust.
What If I Cannot Decide How Large My Lawn or Hedge Is?
That’s fine! Just call our support team between 8:00am and 5:00pm Monday to Friday and we would be happy to help book you in. Through a few quick questions and the help of Google Maps we can have you booked in within 60 seconds!

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Contact Information

1800 952 423

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